First Time buyer gets 10% OFF on whole order amount!

Payments & Ordering Details

What payments are being accepted?

Payments are accepted via PayPal or Stripe (Credit Cards / bank debit cards / Google Pay / Apple Pay),
Alipay & WeChat Pay payments are accepted after email confirmation with us at support@animegastore.com
Mail Orders (check / money order / cash), Western Union transfer, or Bank Wire-Transfer.


Pay by credit cards, bank debit cards via PayPal or Stripe
Pay securely without exposing any of your payment details. All transactions are 100% secured via the 3rd party payment processor PayPal or Stripe and protected by SSL technology.

PayPal or Stripe is our authorized payment processor to process online payment transactions, we do not process your payment details.

Pay by international money order / check / cash
For customers who preferred to place an order by international money order, check, or cash, please email us the following details to support@animegastore.com:

Pay by bank wire-transfer or Western Union Transfer
This payment option is required for bulk or wholesale order, and for buyers who like to pay these ways. Please contact us at support@animegastore.com with the list of products that you would like to purchase.

How do I place and checkout for an order?

To add your selected items to the shopping cart, please click on the Add to Cart button on the product details page.

From the Shopping Cart you can:

update the quantity of a selected item, remove the item by setting the quantity to 0. change between standard & expedited shipping. checkout with PayPal or Stripe. You will then be directed to fill in the payment and shipping information to complete your order in a secured PayPal or Stripe checkout page.

Once your order payment is completed, we will proceed with your order processing & shipping.

What is the order processing time?

Orders with items that are in stock will be shipped within 2-5 business days after the order payment is cleared. Due to Covid19, the logistics will take longer then usual.

Merchandise that requires making time:

4-8 business days: cosplay costumes that requires time for making 7-10 business days: custom made costumes in buyer given sizes for tailoring 2-4 business days: pillow cases, printed goods, and items bag, depending on available stocks 2-4 business days: t-shirts & hoodies, depending on available stocks 2-7 business days: cosplay swords, or large sized props, or masks, depending on available stocks 2-6 business days: cosplay wigs, shoes and other custom-made items

Occasionally when there are temporarily sold out or back-ordered items, we will try to get them filled/restocked as soon as possible. In order to avoid you from waiting, items that are in stock will be shipped out first, and back-ordered items will be shipped out to you separately afterwards without additional split shipping cost. It will take up to 1-2 weeks sometimes in order to allow the manufacturer/supplier to have sufficient time to produce the next stocks available.

If you place an order and notice an error such as a wrong size or wrong mailing address, please e-mail us at support@animegastore.com immediately so that we could correct your order before it is shipped out. If your order has already been shipped, we are unable to change the order that is already in transit by the postal services.

How do I confirm my order has been received?

Upon successful payment transaction, you will receive the followings:

An order receipt email sent from PayPal or Stripe to confirm your order. An order confirmation email from AniMEGAstore to let you know that we had received your order.

Please review the items you have purchased are correct, as we will process them directly as instructed. Please make sure you have provided a correct mailing address and email address. After your order is shipped, another shipment confirmation email with tracking number will be sent to you.

If you have not received any emails after you placed the order, please check and make sure a valid email had been provided in your order. If an email address provided is invalid or due to the email filter, you may not receive the email notifications. Please also check the email junk folder.

How do I cancel an order?

We process your order immediately and usually your order will be shipped within 24 hours.
Kindly notify us by e-mail at cancel@animegastore.com quoting your email address, your full name provided in your order, and the transaction ID as soon as possible.

How do I request for an exchange or refund? (Risk Free Shopping Full Refund / Free Exchange Policy)

Shopping at AniMEGAstore is risk free! Exchange is free of charge when the following conditions are met:

Free exchange will be arranged immediately.
In different cases, customer will be offered to either

Please note that no return will be accepted without authorization, please contact us via email first.

If an ordering mistake was made by the customer, returning and re-shipping fees will be required for the exchange/replacement. Shipping fee is not refundable. Please provide your email address and your full name being used in your order.

If an item becomes unavailable after purchase, a full refund is guaranteed.

We do not accept return for items that are already used or damaged.

When you place your order with us, you have agreed all terms stated. Please visit our terms of sales page.

Can I pay in my local currency?

Please note that all our product prices & shipping prices are listed in USD currency.

If you want to see the current currency conversion rate, please consult with your nearest local currency exchange agent or an online currency exchange tables such as http://finance.yahoo.com/currency-converter

If you are paying by credit cards or debit cards in other currencies, the charges will be converted to your currency automatically. If you are paying by international money order, check, or cash, please contact us at support@animegastore.com to confirm the currency exchange rate from USD to your currency.

What is the shoes size conversion?

The sizes listed on our website are using Euro sizes, and it be can converted with the following shoes size chart:

If you need any further assistance, please feel free to contact us at support@animegastore.com, thank you.

Click the add to cart button but not working?

Please clear your browser cookies and try again. Usually the shopping cart issue will be resolved by clearing the cookies data.

To clear cookies in browsers please follow the steps below:

Shipping Information

Worldwide shipping information: Do you ship to my country?

Yes, we accept and ship orders worldwide to all countries. We ship via registered and insured airmail/parcel, or express services with extra postal charge. Basic insurance for the shipment is included with the postage. If you reside in a country that requires extra documentation for shipment clearance, please inform us via email at support@animegastore.com

Delivery and shipping options

1. Standard International Registered & Insured Mail / Parcel

All shipments will be packed with proper protection for safe delivery. Shipment insurance is included.
It will normally take approximately 7-15 business days for the shipment to reach most destinations world-wide. For some destinations, it may take up to 4 weeks for delivery.
Tracking number of shipment will be provided to you in our shipment confirmation email.


2. Express Shipping with priority handling

Orders with express shipping will be processed and handled first with priority.
All shipments will be packed with proper protection for safe delivery. Shipment insurance is included.

For order amount under $220, the express delivery upgrade fee is only $39. The delivery will be completed to most destinations worldwide within 2-5 business days by EMS express. We will pay the over-weight postage at our cost for your saving!


Please note that shipping time excludes order processing time, and customs clearance time in the destination country.
Sometimes customs clearance will delay the delivery a little, please be patience and allow enough time for delivery. We and the postal services are not responsible for the short delays caused by your country customs according to the postal regulations.


* For Canadian & Italian shoppers: parcel & express shipments to the Canada / Italy are required to provide addressee's contact phone number in order for the shipment to be accepted. Please remember to include your contact number in your order to avoid delay on the shipping. We will notify you by email if the phone number is missing.

Note for choosing courier express services: FedEX & UPS & DHL
For customers who prefer to use courier express services such as FedEx, UPS, or DHL, please contact us at support@animegastore.com for quotes that the shipping charge will vary depending on the actual dimensions, weight and destination of the shipment.
A separate courier shipping payment will need to be completed prior to your order shipping.
If you have your own FedEx, UPS, or DHL account number, please provide it for direct billing by these couriers.
Express courier shipping companies require your contact phone number for delivery so please remember to include it with your order to avoid unnecessary delays on shipping.

We pay all over-weight fees so that you always only have to pay the flat low postage for your order. Combined shipping costs, buy more & save more with us!

No pretended free shipping with highly marked up prices on the merchandise. We sell at true discounted prices, and we pay for all over-weight international postages for true saving for our customers!

Please note that some countries postal services have limitation on a shipment sizes. If a shipment has exceeded the sizes limitation of a particular country's postal services, we will notify the customer by email. In such cases the shipment can only be sent by express services with a larger sizes limitation, and an express upgrade fee would be required for shipping.

What is the shipping & delivery time?

Estimated delivery time to different regions of the world required by the postal services.
Delivery time in business days, excluded order processing time.

How do I track my order with the tracking number provided?

Our shipping team will send you a shipment confirmation email once your order is shipped, with an associated shipment tracking number provided. You can use the tracking number to track the shipping status of your shipment with the postal services.

The postal services websites to track the shipment delivery status (some only offer express mail tracking):

For the USA: www.usps.com
For the Canada: www.canadapost.ca
For the U.K: www.parcelforce.com/track-trace
For the Australia: auspost.com.au/parcels-mail/track.html#/track
For the Portugal: www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx
For the Sweden: www.posten.se
For the Ireland: www.anpost.ie/AnPost/
For the Denmark: www.postdanmark.dk
For the Turkey: www1.ptt.gov.tr
For the Spain: www.correos.es/ss/Satellite/site/pagina-inicio/info
For the New Zealand: www.nzpost.co.nz
For the Mexico: www.correosdemexico.gob.mx
For the Singapore: www.singpost.com
For the South Korea: trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp
For the UAE: www.epg.ae/esvc/services/track/index.xhtml
For the Lebanon: www.libanpost.com/Home/tabid/36/Default.aspx
For the Peru: clientes.serpost.com.pe/prj_tracking/seguimientolinea.aspx
For the Brazil: www.correosdemexico.gob.mx/ServiciosLinea/Paginas/cemsmexpost.aspx
For the Mexico: www.correios.com.br/para-voce

For other countries, you can check the delivery status with your local postal services.
Some countries do not offer online tracking services for international mails.

If you are unsure of how to track your order shipment, please contact us at support@animegastore.com

Products & Discounts Information

Inventory availability & Request products

As our commitment towards our customers, we always try our best to ensure that items are available and ready to be shipped.
Items that are in stock will be processed and shipped to you immediately.

Sometimes due to the high demand on some products or supply delays from the manufacturers, certain items may become temporary out of stock and back-ordered.

If an order contain multiple items, items that are in stock will be shipped out to you first, and back-ordered items will be shipped to you as soon as our inventory is refilled, with no additional handling or shipping fees required.
We refill our stock 2 to 4 times weekly.

It is our highest concern of our customers satisfaction. We provide fast and satisfactory customer support to our customers, if you have any questions please feel free to contact us at support@animegastore.com

If you could not find the type of anime products you want, please let us know and we will get it for you at discounted low price.
Please send your request to request@animegastore.com. We are always working to expand our products variety, and we would love to know what type of products that you are interested! We have large suppliers/manufacturers connections that we can always find what you want at discounted prices ^_^

Promotion Discount Offers & Free giveways for all orders

All our prices are shown in discounted prices, that our items are at least 20-35% off.
For items that are 40% off or more, items will be marked with the following discount tags for easy navigation:


There are other promotional and limited time discount deals available. Buy more and save more with us :)

Free gifts will be included for all orders! The more you buy, the more free giveaways you will get!
Random free gifts will be included in your order shipment :)

Please check our "Discount Deals" page for weekly specials and item that are on clearance discounts!

The following discounts can be used separately on top of other discounts with the following conditions:

Security & Privacy Information

Transactions Security

We do not process your credit card or bank details directly, that it will be processed and protected by the 3rd party payment processor only. For some concerned shoppers, please be rest assured that your credit card or payment details will not be disclosed to anyone under the PayPal or Stripe regulations, and we do not have the data. Payment processor uses latest SSL (secured socket layer) to securely process and protect sensitive data during the online transactions.